Do my employees have access to all the communication in the Maguru app?
No. You control how much the individual employee is allowed to have access to. The default setting only allows the administrator to see everything. As a rule, ordinary employees cannot see emails or listen to telephone calls.
Are both incoming and outgoing communication collected?
Yes. Both incoming and outgoing communication are displayed on a collective timeline, whether they are phone calls, emails or text messages. And no matter which employee has had the dialogue with the customer. However, outgoing phone calls are only displayed if they are made via the Maguru app.
Are all phone calls, emails and text messages recorded in the system, including private communication?
No. It only applies to incoming phone calls to your main number, a tracking number or a virtual number. It does not register calls to or from your own mobile numbers. Outgoing phone calls from you to the customer are only registered if you call via the Maguru app. Emails are only displayed in the CRM system if the email is sent to or from an email address associated with a customer. And finally, only in-app messages sent via the Maguru app or My Craftsman app are registered, not regular text messages.
How do you automatically collect phone calls, emails and text messages?
Phone calls are collected by routing all calls through our telephone system (a so-called 'PBX'). Emails are collected by integrating our solution with your email server. Text messages are collected by replacing text message communication with so-called in-app messages. This means that messages are sent directly between the Maguru app and the My Craftsman app over the internet, instead of over the telephone network.
What happens to my Google AdWords account if I cancel my subscription?
We work from the principle that everything is yours. In relation to your AdWords account, this means that you own the account. We just administrate the account for the period you're a customer with us. If you change supplier, the administrator simply transfers the rights to the new supplier. However, this means you'll lose the ability to measure and optimise your Google AdWords advertising through our call tracking.
How much should I spend on Google AdWords per month?
As little as possible. Perhaps search engine optimisation will suffice, so your AdWords account can mostly be used as an insurance policy. In other words, use it as something that can be increased if you experience a falling demand, as an alternative to dismissing workers. You can also go in and work with how many of your customers come back and recommend you to others. This will reduce the need for AdWords advertising. But if you have many employees you need to find jobs for, or if you are a brand-new company, AdWords is hard to avoid. 35% of our customers have AdWords, and they spend an average of DKK 2,345 on AdWords budget per month.
Is the Google AdWords budget included in the cost of my subscription?
No. You settle the AdWords budget directly with Google. It is important to emphasise that we do not receive any commission from Google. This means we have exactly the same interest as you – in spending as little money on Google AdWords as possible. We'd rather help you get your customers to come back again and recommend you to other people. And this doesn't cost anything.